Account Verification (KYC)

1. Why we verify accounts

Verification, often called KYC or Know Your Customer, confirms three things: that you are who you say you are, that you are at least 18, and that the payment methods on your account belong to you. It protects your balance from anyone who might gain access to your login, it keeps under-18s off the platform, and it lets us meet our anti-money-laundering obligations, which are set out in our AML Policy.

2. When verification happens

• Before your first withdrawal. This is the usual trigger, and completing it early keeps Nomini withdrawal times as short as possible.
• When you add a new payment method or withdraw to a method you have not used before.
• When deposits or withdrawals reach a reporting threshold, or when a pattern of activity needs a closer look.
• When account details change, such as your name, address or country of residence.
• Where we need to confirm your age or where information you have given does not match the documents we hold.

We may also ask for documents at any other time where we have reasonable grounds to do so.

3. Documents we may ask for

• Proof of identity: a valid passport, UK photocard driving licence or national identity card, showing the full document with all four corners visible and the details legible.
• Proof of address: a utility bill, council tax bill, bank or building society statement, or an official letter from HMRC or another government body, issued within the last three months and showing your name and address.
• Proof of payment method: for a card, an image showing your name, the first six and last four digits and the expiry date, with the remaining digits and the CVV covered. For e-wallets and bank accounts, a statement or screenshot showing your name and the account identifier.
• Proof of source of funds: for larger transactions, payslips, bank statements or similar evidence showing where the money came from.
• A selfie with your document, where we need to confirm that the person holding the document is the account holder.

Send colour images or scans. Edited, cropped or partly obscured documents cannot be accepted, except for the card digits we specifically ask you to cover.

4. How to submit documents and how long it takes

Upload your documents in the verification area of your profile, or email them to support@nomini.com from your registered address. Documents should be provided within 30 days of our request; if they are not, the account may be suspended or closed.

Review normally takes around ten days from the point we have a complete set of documents, and it is often considerably quicker. Complex cases can take longer. We will tell you if anything is missing or unreadable so you can resend it.

5. Changing your details

Your account details must always match your identity documents. If you move house, change your name or change your country of residence, tell us straight away, as we will need updated proof. We do not transfer accounts between people under any circumstances.

6. While a check is in progress

You can usually continue to play while verification is under way, but withdrawals are held until the check is complete. If an account is suspended pending verification, the balance is held and no funds are forfeited solely because a check is ongoing. Where documents are not supplied, or where they show the account was opened in breach of our Terms and Conditions, the account may be closed and winnings voided in line with those terms.

7. How we handle your personal data

All sensitive information travels over a protected network using encryption technology, and access to verification documents is limited to trained staff who need it for their work. We may use specialist third-party providers to carry out identity, age and sanctions checks on our behalf.

We process verification data because we are legally required to, and we keep it for as long as the applicable regulations require, after which it is securely deleted. If you are in the United Kingdom, you have rights over your personal data under the UK GDPR and the Data Protection Act 2018, including the right to ask for a copy of what we hold and to ask us to correct anything that is wrong. To exercise those rights, write to support@nomini.com.

8. Contact

If you are unsure which document to send, or an upload will not go through, our support team is available 24 hours a day, seven days a week on live chat and at support@nomini.com.

This page is a player-facing summary and is not legal advice. Updated 3 November 2026.